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Frequently Asked Questions


What Shipping Methods Are Available?

Free shipping and pay shipping

Do You Ship Internationally?

For now MelodyBiz store only ship within Nigeria, expect for sellers who wishes to ship abroad.

How Long Will It Take To Get My Package?

Depending on the shipping method you choose. Free shipping 1-14 days, Paid shipping 1-5 days depending on your location.


What Payment Methods Are Accepted?

Bank Transfer, USSD, Credit/Debit cards, Kallet

Is Buying On-Line Safe?

Buying online with MelodyBiz is 100% secured and safe

Order & Retunrs

How do I place an Order?

Log on to MelodyBiz store, select an item you wish to buy then proceed to payment

How Can I Cancel Or Change My Order?

Go to your dashboard from menu select order then select the order you wish to cancel and click on cancel.

Do I need an account to place an order?


How Do I Track My Order?

You can track your order from dashboard or at the top of homepage

How Can I Return a Product?

Products can only be returned when you receive a damaged item and you have to return it within 7days with a proof to show the item is damaged by video recording or pictures or both. Please read our return policy for more.
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