Privacy Policy

Effective Date: 5 January, 2024

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1. Introduction

Welcome to MelodyBiz - AgricLink Software Management ("MelodyBiz," "we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, software, and related services (collectively, the “Services”).

By using our Services, you consent to the collection and use of your information as described in this policy. If you do not agree, please refrain from using our Services.

2. Information We Collect

We collect various types of information from users, including:

2.1 Personal Information

This includes details that can directly identify you, such as:

• Name
• Email address
• Phone number
• Company name (if applicable)
• Payment details (processed through third-party providers, not stored by us)

2.2 Non-Personal Information

We collect technical and usage data such as:

• Browser type
• Device information
• IP address
• Cookies and tracking technologies
• Aggregated usage statistics

2.3 Information from Third Parties

We may collect data from third-party services, including:

• Payment processors (Stripe)
• Analytics providers (Google Analytics)
• Social media platforms (if you interact with us through them)

3. How We Use Your Information

We use the information collected for the following purposes:

• To Provide and Improve Services: Ensure smooth operation, enhance user experience, and improve platform functionality.
• To Communicate With You: Send service updates, marketing messages (with consent), and customer support responses.
• To Ensure Security: Detect fraud, monitor suspicious activities, and enhance security measures.
• To Comply With Legal Obligations: Fulfill regulatory, tax, and compliance requirements.

4. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share information in the following cases:

4.1 Service Providers & Third-Party Partners

We work with trusted third parties to facilitate services, including:

• Payment processing (Stripe)
• Hosting services
• Data analytics providers

These partners are bound by strict confidentiality agreements.

4.2 Legal and Compliance Requirements

We may disclose information if required by law, government authorities, or to protect our legal rights.

4.3 Business Transfers

If AgricLink undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity.

5. Data Retention and Security

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy.

• Personal data is securely stored using encryption and access controls.
• We implement industry-standard security measures to prevent unauthorized access.
• In case of a data breach, we will notify affected users and regulatory authorities as required by law.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze traffic, and personalize content.

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Help us understand usage patterns.
• Marketing Cookies: Used for personalized advertising (only with consent).

You can manage cookie preferences in your browser settings.

7. Your Rights and Choices

Depending on your location, you may have rights under data protection laws, including:

• Access & Correction: Request a copy of your data and correct inaccuracies.
• Deletion Request: Request deletion of your data, subject to legal retention policies.
• Opt-Out: Unsubscribe from marketing communications anytime.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise your rights, contact us at [email protected].

8. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies separately.

9. International Data Transfers

If you are accessing our Services from outside our operating region, your data may be transferred to and processed in countries with different data protection laws.

We ensure appropriate safeguards are in place for such transfers.

10. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Effective Date."

We encourage users to review this policy regularly. Continued use of our Services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

MelodyBiz - (AgricLink Software Management)

Company: KAZZYLEN LTD (Partnered with EXCEL TOTAL SOLUTION ENTERPRISE, Malaysia)

Website: www.melodybiz.com

Email: [email protected]